z577 Privacy Policy —
How We Collect, Use & Protect Your Data

1 Introduction

This Privacy Policy ("Policy") describes how z577 ("z577", "we", "us", "our") collects, uses, stores, discloses, and protects personal information obtained from users ("you", "Player", "User") of the z577 platform, accessible at https://z577.io.

z577 takes your privacy seriously. We are committed to handling your personal data with integrity, transparency, and in compliance with applicable data protection principles. This Policy applies to all personal data collected through the z577 website, mobile-optimised interface, and any related communications channels including email support.

By registering an account with z577, making a deposit, or continuing to use the z577 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the z577 platform.

2 Information We Collect

z577 collects personal information that is necessary and proportionate to the purposes for which it is processed. The categories of information we collect are set out below.

2.1 Registration and Account Information

• Full legal name as it appears on your government-issued identification.
• Date of birth (collected to verify the 21+ age requirement).
• Mobile phone number and email address.
• Username and encrypted password (passwords are never stored in plain text).
• Residential address (required for KYC verification and fraud prevention).

2.2 Identity Verification (KYC) Documents

• National Identity Card (NID) or passport image.
• Proof of address documentation where required.
• Selfie or liveness check image where required by our identity verification partner.

2.3 Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals.
• Bank account details where bank transfers are used.
• Transaction history including deposit amounts, withdrawal amounts, dates, and transaction reference numbers.
• Bonus claims, wagering records, and balance history.

2.4 Technical and Usage Data

• IP address and approximate geolocation at the time of login or transaction.
• Device type, operating system, browser type, and screen resolution.
• Session data including login timestamps, pages visited, games played, bets placed, and session duration.
• Cookies and similar tracking technologies (see Section 8).

2.5 Communications Data

• Records of support communications sent to or received from [email protected].
• Complaints, feedback, and dispute correspondence.
• Responses to surveys or promotional communications where you have participated voluntarily.

3 How We Use Your Information

z577 uses the personal data we collect only for clearly defined, lawful purposes. The table below summarises the primary purposes for which your data is processed and the legal basis on which we rely for each purpose.

z577 will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or notifying you of the new purpose in a revised Privacy Policy.

4 Sharing Your Information with Third Parties

z577 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share your data only in the following specific, limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and partner banks receive transaction data necessary to process your deposits and withdrawals. These processors are bound by their own data protection obligations and may not use your data for any other purpose.
• Identity Verification Providers: z577 uses third-party KYC and identity verification services to confirm player identities and comply with anti-money laundering (AML) requirements. Your identity documents and verification data are shared with these providers solely for verification purposes.
• Fraud Prevention Services: We share device data, IP addresses, and behavioural patterns with fraud detection platforms to identify and prevent fraudulent activity on the z577 platform.
• Game Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, NetEnt, and Ezugi may receive anonymised or pseudonymised session data necessary for game delivery and fairness auditing. These providers do not receive your full personal profile.
• Legal and Regulatory Authorities: z577 may disclose your personal data to law enforcement or regulatory bodies where required to do so by applicable law, court order, or to protect z577's legal rights.

5 Data Retention

z577 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods that apply to different categories of data are as follows:

• Account registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Financial and transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gameplay and betting history: Retained for a minimum of 2 years from the date of each session for responsible gaming monitoring and dispute resolution purposes.
• Support and communications data: Retained for a minimum of 2 years from the date of each communication.
• Cookie and technical data: Retained in accordance with the cookie lifespans described in Section 8 of this Policy.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, z577 will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

6 Data Security

z577 implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and z577 servers.
• All stored passwords are hashed using a strong one-way hashing algorithm. z577 staff cannot view your password in plain text.
• Access to personal data within z577's systems is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations.
• Regular penetration testing and security audits of z577's infrastructure.
• Automated intrusion detection and alerting systems that monitor for abnormal access patterns.
• Secure, access-controlled data centres with physical and environmental safeguards.

While z577 takes every reasonable measure to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, z577 will notify affected users as soon as practicable and take all reasonable steps to contain the breach and mitigate its impact.

7 Your Data Rights

As a z577 player, you hold the following rights over your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a clear description of your request. z577 will respond within 30 days of receiving a valid request.

• Right of Access: You may request a copy of all personal data z577 holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to Rectification: If any of your personal data held by z577 is inaccurate or incomplete, you may request that it be corrected. For name or date of birth corrections, identity document verification may be required.
• Right to Erasure: You may request that z577 delete your personal data. Note that this right is not absolute — z577 may retain data where we are required to do so by a legal obligation, such as AML record-keeping requirements.
• Right to Restriction: You may request that z577 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You may request that z577 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to Withdraw Consent: Where z577 processes your data on the basis of consent (such as for personalised promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to Object: You may object to z577's processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

8 Cookies and Tracking Technologies

z577 uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by z577 fall into the following categories:

z577 does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to the z577 platform.

9 Children and Minors

z577 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. The 21+ age requirement is enforced at registration through our date-of-birth verification process and, where necessary, through KYC identity document verification.

If z577 becomes aware or has reason to believe that personal data belonging to a person under 21 years of age has been collected, we will immediately suspend the associated account, securely delete the data in question, and conduct a full review of how the underage registration occurred. Any balance associated with an underage account will be forfeited.

10 International Data Transfers

z577 operates primarily to serve players in Bangladesh. However, some of the third-party service providers we use — including identity verification partners, payment processors, and game technology providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, z577 takes reasonable steps to ensure that adequate safeguards are in place to protect your data, including contractual data protection clauses with the relevant service providers.

By using the z577 platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions where such transfers are necessary to deliver the services described in this Privacy Policy.

11 Changes to This Privacy Policy

z577 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your data is collected, used, or shared — registered players will be notified by email at least 7 days before the new Policy takes effect. Minor amendments, such as clarifications or formatting corrections, may be made without prior notice.

The current version of this Privacy Policy is always available at https://z577.io/privacy-policy. The version number and effective date shown at the top of this document indicate when the most recent review took place. Your continued use of the z577 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data z577 holds about you, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection contact within the support team.

• Email: [email protected]
• Response Time: Within 30 days of receiving a valid written request.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).